Tell Us About Your Credit Application Experience

Overall, how satisfied were you with the credit application process?

How easy to understand was the information about the application requirements and possible outcomes?

Did you receive a clear explanation for the outcome of your application?

If ‘Yes’, how satisfied were you with the explanation received?

How did this affect your shopping plans? (Select all that apply)

I paid with cash or another payment method

I shopped elsewhere using credit

I decided not to purchase for now

Other

If you selected ‘Other’, we’d like to know your unique experience:

Would you consider applying for credit at OK Furniture again in future?

How would you rate the way our staff treated you during the process?

If you selected ‘Poor’ or ‘Below Average’, we’d like to know what we can do to improve:

What could we do to improve the experience for future applicants?

Any other feedback you'd like to share?

Thank you for your honesty and time to help us build a better experience for every customer.