Yes.

No.

You can change your order prior to checkout.

Yes, but you will need to contact the online shopping team.

Within your profile, before paying, you can opt to cancel. However, if you wish to cancel after you have already paid, then you will have to contact the online shopping team.

Step 1: Click on “Create an Account” in the upper-right corner of the header: https://www.okfurniture.co.za/customer/account/create/

Fill in fields:

• Personal Information
• Sign-in Information

Step 2: Click on “Create Account”

Email notification will be received.

Step 1: Access the login page: https://www.okfurniture.co.za/customer/account/login/

Step 2: On the login page, find and click the "Forgot your password?" link. https://www.okfurniture.co.za/customer/account/forgotpassword/

Step 3: Enter your email: Provide the email address associated with your admin account.

Step 4: Receive reset link: You will receive an email with a password reset link.

Step 5: Set a new password: Click the link in the email and follow the instructions to create a new password.

Email notification will be received.

Step 1: Log in to the store: Access the store website and log in using your customer account credentials.

Step 2: Click on the "My Account" link in the store header.

Step 3: Edit Profile: On the account page, you can modify details like name, email address, phone number, billing and shipping addresses, password, and other customisable fields depending on your store setup.

Step 4: Save Changes: After making updates, click the "Save" button to apply the changes to your customer profile.

We aim to respond via email within 24 business hours.

During peak retail seasons (Black Friday, Christmas, Big Red Sale) we receive an increase in the number of emails. Customers can expect a response within 24 to 72 business hours.

Debit and credit cards, as well as Instant EFT.

No, you can only check if you qualify online, and if you do, then you must go to your nearest branch to complete your application, with the necessary documents. https://www.okfurniture.co.za/credit-centre

Yes.

No. Only a debit or credit card, or Instant EFT.

Yes, you can use the Instant EFT option.

No, but we have payment gateway options as follows:

3D Secure (3DS) is an authentication method that provides an additional layer of authentication for credit card transactions, protecting against fraudulent actors.

Refer to delivery disclaimer: https://www.okfurniture.co.za/delivery-information/

There is a comment section on the order form where you can specify your preferred delivery date and time, but please refer to the delivery disclaimer: https://www.okfurniture.co.za/delivery-information/

Refer to delivery disclaimer: https://www.okfurniture.co.za/delivery-information/

Based on delivery distance from your preferred store.

Within South Africa only.

No.

Yes.

Delivery arrangements will be made.

If you create a profile, you can check that the order has been processed and invoiced. For both collections and deliveries, the Online team will send you a notification when stock is ready to collect or deliver. For small parcel delivery via our Courier partner, you will be sent a waybill number to track it.

Contact the online shopping team.

Yes.

Consultant will liaise with you.

Ask at the customer service counter.

ID or drivers’ licence.

Yes, but you need to contact the customer shopping team to fill in a third-party details form.

You can find our returns policy online at Refunds and Exchanges.

7 days.

No, you only need to supply our online order number.

Refer to policy.

Refer to refunds policy. By same method as payment was made used for payment.

If the item is damaged and the customer does not want a replacement, OK Furniture will collect the item and refund the customer. If the customer changes their mind and no longer wants the item, OK Furniture will collect the item.

10 – 14 business days.

Yes, refer to our privacy and web policies for more info: https://www.okfurniture.co.za/privacy-and-web-policies